Ready-to-copy WhatsApp appointment messages for barbershops and beauty salons

Before you copy a message

Select the message text in a block and copy it. Replace every bracketed placeholder, including the shop name. Write the date and time clearly and add the branch if needed.

Only message clients who gave their number for the booking, keep contact to what the booking needs and stop when they ask. A review request is separate and optional: ask permission before sending it and do not repeat it.

Confirming a booking

Send this after checking that the service and time are confirmed.

Hi [name], your [service] appointment at [shop name] is confirmed for [date] at [time]. Please let us know if you need to make a change. We look forward to seeing you.

A reminder the day before

Check that tomorrow’s appointment has not been cancelled or moved before sending.

Hi [name], a quick reminder of your appointment at [shop name] tomorrow, [date], at [time]. If you cannot make it, please let us know so we can update the booking. See you tomorrow.

Asking to move an appointment

Offer a time that is available. Wait for the client to agree before confirming the change.

Hi [name], we’re sorry, but we need to move your [date] appointment at [time] with [shop name]. Would [new date] at [new time] suit you? We’ll confirm the change once you agree.

Following up after a missed visit

Check for any cancellation or delay message first. Avoid blame or assumptions about why the client missed the appointment.

Hi [name], we missed you at your [time] appointment at [shop name] today. We hope everything is OK. Would you like us to help arrange another time?

Asking for a Google review after the visit

You can use this for a happy client who agreed to receive a review request. Ask for an honest opinion without rewards or a requirement for a positive review. Offer the same review opportunity to all clients, rather than selecting only happy ones.

Hi [name], thank you for visiting [shop name]. If you’d like to share an honest review of your experience on Google, here’s the link: [review link]. It’s entirely optional. Thank you for your time.

What Zotview does and where to find app help

In Zotview, the owner can open a ready WhatsApp reminder with one tap from the booking, review it and send it themselves. Zotview does not send WhatsApp or SMS messages automatically. Copy the relevant template above and edit it before sending.

WhatsApp and Google screens and option names change. Use the WhatsApp Help Center: https://faq.whatsapp.com/ and Google’s own review guidance: https://support.google.com/business/answer/3474122 for current help.

Three checks before sending

1. 1

   Choose the relevant message

   Check the booking status, then choose the confirmation, reminder, change or missed-visit template.

2. 2

   Replace the placeholders

   Add the name, service, date, time and shop name. Remove unneeded fields and check the recipient and branch.

3. 3

   Send it yourself and follow up on replies

   Read the message and send it manually. Wait for agreement on a proposed change, then update the booking to match.

Frequently asked questions