Form templates

Feedback and survey forms

Feedback forms work best when they are short and sent soon after the visit. These templates use star ratings or a 0 to 10 recommendation score, one or two open questions, and most ask whether you may follow up. The testimonial request also asks for permission to publish the review.

5 templates

  • Feedback surveySmall businesses

    Customer satisfaction survey (NPS)

    Measure how likely customers are to recommend you on a 0–10 scale, and learn the reason behind each score.

  • Feedback surveySmall businesses

    Testimonial request form

    Collect customer testimonials with a rating, the customer's own words and clear permission to publish them.

  • Feedback surveyClinics & physiotherapy

    Patient satisfaction survey

    Ask patients after their visit how satisfied they were, how long they waited and whether things were explained clearly, anonymously if they like.

  • Feedback surveyCleaning services

    Cleaning service feedback survey

    Ask clients how a clean went: an overall rating, punctuality and what to keep or improve.

  • Feedback surveyRestaurants & cafés

    Restaurant feedback survey

    Guests rate food, service and atmosphere and tell you what to keep and what to change.

All form templates

Questions about this template

What is an NPS survey?

A net promoter score survey asks how likely someone is to recommend you on a scale from 0 to 10, followed by the reason for their score. The customer satisfaction template works this way.

Can customers answer without giving their name?

In these templates the name is optional, or the customer chooses how it is shown. You can make any question optional or remove it in the form builder.

When should I send a feedback form?

Soon after the visit or job, while it is fresh. Add the link to your thank-you email or a receipt.

Zotview form builder

Need a different form?

Start from scratch in the form builder, or describe the form you need and let AI draft it for you.

Explore the form builder