Pre-order request form

"Can you get this in for me?" arrives by DM, by phone and at the counter, and it's easy to lose track. This form gives those requests one place: the product, the size, colour or version, how many, the date the customer needs it by and whether they'll collect it or want it delivered. There is no payment step: it's a request, and a note on the form says so. You check availability with your supplier, confirm the price and only then set the item aside. It works for bookshops, bike shops, boutiques, bakeries taking holiday orders and any shop that orders items in for customers.

More for Shops & retail

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What's in this template

Every field can be renamed, reordered, made optional or removed in the form builder.

  • Which product would you like?Short answer · Required
  • Size, colour or version (optional)Short answer · Optional
  • QuantityNumber · Required
  • Latest date you need it by (optional)Date · Optional
  • If it isn't available in time, may we suggest an alternative?Single choice · Optional
  • Pick-up or delivery?Single choice · Required
  • Full nameShort answer · Required
  • Phone numberPhone · Optional
  • EmailEmail · Optional
  • Anything else? (optional)Long answer · Optional

How to use this template

  1. Open it in your dashboardSelect “Use this template”. If you don't have an account yet, sign up first; the form opens right after.

  2. Make it yoursChange the questions, options, colours and the thank-you message in the form builder, then save.

  3. Share it and get submissionsShare the form's link or link to it from your website. Each submission is emailed to you and saved in your dashboard.

Tips for this form

  • If you sell a fixed range, replace the free-text product field with a dropdown of what can be pre-ordered.
  • State in the form description how long you hold items once they arrive, for example one week.
  • Use the needed-by date to sort requests: a birthday present has a deadline, a restock usually doesn't.
  • When a customer said yes to alternatives, suggest one product, not five.

Questions about this template

Why is there no payment on this form?

Because nothing is sold yet. Availability and price can change until you've checked with your supplier, so the form only collects the request. Once you've confirmed, take payment the way you usually do: in the shop on collection, by bank transfer or through your own online shop.

What does a customer see after sending the form?

A thank-you message saying you'll check availability and price before reserving anything. Turn on the auto-responder if you'd also like them to get an email confirming the request.

Can I limit how many of an item someone can request?

Yes. The quantity field has a minimum and a maximum that you can change in the builder, for example a maximum of 2 for a limited release.

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