Service & repair requestTrades & repair shops

Repair request form

Repair shops lose time on the phone working out what a customer has, what's wrong with it and how it will get to them. This form collects it in writing: the kind of item, the brand and model, a description of the fault, whether it's still under warranty, and whether the customer will bring it in, wants it collected or needs the repair where it is. An optional cost limit tells you up to which amount you may go ahead without calling first. It suits phone and computer repairs, appliance and bike workshops, and small garages alike.

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What's in this template

Every field can be renamed, reordered, made optional or removed in the form builder.

  • What needs repairing?Dropdown · Required
  • Brand and modelShort answer · Required
  • What's wrong?Long answer · Required
  • Is it still under warranty?Single choice · Optional
  • How will it get to us?Single choice · Required
  • Preferred date (optional)Date · Optional
  • Go ahead without calling me for repairs up to (amount, optional)Number · Optional
  • Full nameShort answer · Required
  • Phone numberPhone · Optional
  • EmailEmail · Optional

How to use this template

  1. Open it in your dashboardSelect “Use this template”. If you don't have an account yet, sign up first; the form opens right after.

  2. Make it yoursChange the questions, options, colours and the thank-you message in the form builder, then save.

  3. Share it and get submissionsShare the form's link or link to it from your website. Each submission is emailed to you and saved in your dashboard.

Tips for this form

  • Shorten the item list to what you repair; a bike workshop doesn't need the car option.
  • If you run a garage, rename brand and model to make, model and year, and add a field for the registration number.
  • Say in the form description whether you charge for diagnosing the fault, so customers know before they hand the item over.
  • If the cost limit is too low for the likely repair, get in touch before you start the work.

Running a business like this? See how Zotview sets up the website, booking and forms for Tradespeople and handymen.

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Questions about this template

Why ask about the warranty?

A repair under the manufacturer's warranty or the seller's guarantee is often handled by them, and opening the item yourself may affect that cover. Asking first lets you point the customer the right way before you take the job.

What is the cost limit for?

It's the amount up to which the customer agrees to the repair without a call. Below it you can go ahead; above it you get in touch first. The field is optional, and the agreement itself is between you and your customer.

Is a submitted request already a repair order?

No. The form only tells you about the job. When and on which terms you accept it is up to you, for example after you've looked at the item and given an estimate.

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